Tender Description:

Georgian Card JSC is soliciting proposals from qualified and experienced vendors to deploy, Acquiring stock control implementation and technical support.

Georgian Card JSC is the leading service operator of the payment business, providing the service to the companies in Georgia since 1997. Until today, Georgian Card retains its position of the market leader: processing up to 200 operations per second for 1000 ATM-s, more than 10000 POS terminals and more than 3000 Self-Service terminals

Executive Summary

We are pleased to submit this proposal in response to the tender for the implementation of an Acquiring Stock Control System. Our solution leverages Jira Service Management and Jira Assets (Insight) to deliver a robust, automated, and traceable asset management platform tailored to the specific requirements of your acquiring operations. 

Our proposal addresses all scope areas outlined in the tender documentation, including custom issue workflows, asset inventory schema, automated routing, technician assignment, Confluence integration for non-licensed users, and real-time dashboards.

The core objectives of this engagement are:

• Implement full traceability and automation of asset movement across the POS network.
• Enable technician-level control and assignment of assets via structured workflows.
• Provide real-time visibility into POS terminal inventory and status.
• Deliver seamless integration between Jira and Confluence for non-licensed stakeholders.
• Establish dashboards and reporting for operational oversight and regional trend analysis.

Custom Issue Types & Field Configuration

The following custom issue types will be created within Jira Service Management:

• Asset Distribution Request
• Product Substitution Ticket
• Stock Movement Log

Each issue type will be configured with the following custom fields:

• Object Legal Name
• Technician
• Product Type / Components
• Merchant Code
• Requestor
• Region / Area

Asset Inventory — Jira Assets Schema

A complete POS inventory schema will be designed and built in Jira Assets with the following object types:

• POS Terminals
• Serial Numbers
• SIM Cards
• Power Cables
• Printers / Accessories

Each asset object will include the following fields:

• Serial Number
• Status
• Assigned To
• Location
• Installation Date
• Condition
• Merchant ID

CSV import capabilities will be provided for bulk asset onboarding into the schema.

Workflow Automation

Automated workflows will be configured to reduce manual effort and improve response times:

• Auto Ticket Creation triggered when a POS substitution is required.
• Automatic Assignment of tickets to the responsible technician, based on:
  - Merchant Region
  - Technician Mapping rules
  - POS Coordination Request data

 Technician Asset Request & Assignment

A structured asset request and assignment process will be implemented, including:

• A dedicated request form for assigning assets to technicians.
• Bulk assignment via CSV import.
• Asset linkage in Jira Assets to the assigned ticket and technician object.
• Automatic inventory update upon assignment and ticket resolution

Technician Action Control & Tracking

Technician actions on assigned assets will be controlled and tracked through Jira issues and linked asset updates, covering:

• Installation
• Utilization
• Return or Recovery

Asset View in Confluence (Non-Licensed Users)

To ensure visibility for stakeholders without Jira licenses, Confluence pages will be configured using the Jira Assets macro, enabling:

• Display of assets assigned per technician.
• View-only access for non-Jira licensed users.
• Filtering by Region, Technician, or Asset Type.
• Optional: Embedded dashboards showing asset counts, statuses, and recent activity.

Dashboards & Reporting

Operational dashboards will be implemented to provide ongoing visibility into:

• Asset assignment status and history.
• Ticket volumes by type, region, and technician.
• Regional trends and performance indicators.

PROPOSAL SUBMISSION

Bidders must submit a proposal that includes the following:

• Bidders are obliged to provide the documents required by the tender requirements – to the contact person, indicated in this document;
• Additional information – if needed, should be obtained or clarified by contacting  to the person – via e-mail or telephone, indicated on the cover page of this document;
• After the completion is over, the tender commission will review the bids and select the supplier with the best conditions;
• The bidder should submit the total price of the service;
• The bidder should submit a presentation of the proposed product (or service) and datasheet files;
• Proposal currency should be indicated in USD including VAT;
• All documents and information that should be submitted by the bidder must be certified with the signature and seal of the authorized representative

In order to participate in the tender, it is necessary for the organization to submit the following mandatory documents:

• Suggested price list (Appendix 1);
• Bank details (Appendix 2);
• Product/Service characteristics (Appendix 3);
  - During the tender, bidder is obliged to submit an additional legal or financial document upon the request;
  - The proposal must be valid at least for 90 calendar days.

ATTACHED DOCUMENTATION

• Appendix 1: Price list;
• Appendix 2: Bank details

Full Information see in the attached file.

Tender Submission Terms:

• Offers should be submitted on procurement web-page: www.tenders.ge
• Submission Deadline is: 11/05/2026 15:00
• Bid currency: USD
• Auction type: Without auction
• Instructions to Apply for E-Tender can be found in the attached file
• Any question during the electronic tender process shall be made in writing and communicated through the Q&A platform of www.tenders.ge website  

Contact Information

Mariam Tabatadze
tenders@gc.ge
+995 577 331197

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