Tender Description:

JSC Georgian Card is a leading payment card processing organization operating a broad estate of business services, applications, technical platforms, and IT assets that support card issuing, acquiring, authorization, clearing, and settlement operations across the Georgian and regional payments market.

As part of an ongoing enterprise architecture and IT service management maturity initiative, the organization has defined a Service Catalogue Framework establishing the taxonomy, mandatory metadata, governance model, and operating rules required to build and maintain a single, authoritative source of truth for all IT services, products, systems, dependencies, and assets.

This Request for Proposal (RFP) invites qualified vendors to submit proposals for a software solution (Service Catalogue / CMDB / IT Service Management platform, or an integrated suite) capable of implementing this framework in production, including its data model, governance workflows, and integrations with existing ITSM, monitoring, and IT Asset Management (ITAM) processes.

Tender Purpose:

The purpose of this tender is to select a vendor and software product that will allow Georgian Card to:

• Establish a single, authoritative Service Catalogue covering Services, Products, Systems/Applications, IT Assets, and their dependencies;
• Visualize and maintain the relationship between Teams ↔ Services ↔ Products ↔ Systems ↔ Assets;
• Enforce mandatory ownership, metadata completeness, and lifecycle governance for every cataloged object;
• Integrate the catalogue with existing Incident Management, Change Management, Service Request processes, GitLab and other software;
• Support impact and risk analysis for changes and incidents based on service/system dependencies;
• Track and report catalogue completeness, service health, and currency KPIs on an ongoing basis;
• Provide a practical, phased implementation path starting with the organization's all critical services.

VENDOR REQUIREMENTS

In order to qualify for the review, the bidder must meet all the requirements listed below:

• Must be able to conduct assessments/requested services in region of Georgia.
• Must be able to start within 10 (calendar days) from the signing of agreement.
• Must not face insolvency proceedings and must not be in the process of liquidation / reorganization.
• Experience with Atlassian products and cloud licensing.
• Provide references or case studies demonstrating successful implementations;
• Must have at least 5 (five) years of experience in providing similar services.

Proven experience with Atlassian Jira Service Management (JSM) implementation and support

• Atlassian partnership or certification (Atlassian Partner status preferred)
• Experience supporting ITSM processes in the financial sector
• Demonstrated capability in system integrations (BPM, API-based integrations)
• Availability of a dedicated support team with defined response times

DISCLAIMER

The announcement of the tender does not oblige Georgian Card JSC to sign a contract with any of the participants and at any stage of the tender Georgian Card JSC reserves the right to terminate the tender without disclosing reason to any of the bidders.

EVALUATION CRITERIA

Proposals will be evaluated based on the following criteria:

• Experience and qualifications of the bidder and its personnel.
• Compliance with specified requirements
• Cost-effectiveness and value for money.
• References from previous clients.
• Vendor reputation and service capabilities

PROPOSAL SUBMISSION

Bidders must submit a proposal that includes the following:

• Bidders are obliged to provide the documents required by the tender requirements – to the contact person, indicated in this document;
•  Additional information – if needed, should be obtained or clarified by contacting  to the person – via e-mail or telephone, indicated on the cover page of this document;
• After the completion is over, the tender commission will review the bids and select the supplier with the best conditions;
• The bidder should submit the total price of the service;
• The bidder should submit a presentation of the proposed product (or service) and datasheet files;
• Proposal currency should be indicated in USD Including VAT;
• All documents and information that should be submitted by the bidder must be certified with the signature and seal of the authorized representative.

In order to participate in the tender, it is necessary for the organization to submit the following mandatory documents:

• Suggested price list;
• Bank details (Appendix 1)
  - During the tender, bidder is obliged to submit an additional legal or financial document upon the request;
  - The proposal must be valid at least for 90 calendar days.

Full information see int the attached file.

Tender Submission Terms:

• Offers should be submitted on procurement web-page: www.tenders.ge
• Submission Deadline is: 20/08/2026, 18:00
• Bid currency: USD
• Auction type: Without auction
• Instructions to Apply for E-Tender can be found in the attached file
• Any question during the electronic tender process shall be made in writing and communicated through the Q&A platform of www.tenders.ge website
  

Contact Information

Mariam Tabatadze
tenders@gc.ge
+995 577 331197

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